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International Journal of Medical Science and Public Health

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Original Research Open Access


Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat

Krupal Joshi, Kishor Sochaliya, Shyamal Purani, Girija Kartha.

Abstract
Background: Patient satisfaction is deemed to be one of the important factors which determine the success of health care facility. The real challenge is not getting ready with mere requirements, but also delivers services ensuring good quality. Thus, there is a need to assess the health care systems regarding patient satisfaction as often as possible.

Aims & Objective: To measure the patientsí satisfaction towards health care services.

Material and Methods: A randomly selected 100 patients were interviewed by using pre-structured questionnaires at the end of their O.P.D. visits for 5 days from 16th- 20th January, 2012 at Civil Hospital, Surendranagar. While analysing, they were grouped into categories like availability of services, clinical care, waiting time and cost.

Results: The overall opinion about the efficiency of hospital was satisfactory in 92% of patients. 68% respondents said that the time of coming to hospital and consulted by doctor was too long. Although in 75% of patients the time devoted by doctor was only between 0-5 min., the communication and explanation of disease by doctors were found satisfactory in 80% and 91% respectively. The need of investigations was necessary as per 90% of patients. Time required to locate and get medicines from pharmacy was satisfactory in nearby all patients.

Conclusion: According to patientís opinion, the study revealed that the degree of satisfaction was mild to moderate with respect to waiting time and availability of specialist in the hospital, which need to be further explored and corrected

Key words: Patient satisfaction, Health care services, Outpatient department


 
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How to Cite this Article
Pubmed Style

Joshi K, Sochaliya K, Purani S, Kartha G. Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat. Int J Med Sci Public Health. 2013; 2(3): 659-663. doi:10.5455/ijmsph.2013.250420131



Web Style

Joshi K, Sochaliya K, Purani S, Kartha G. Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat. www.scopemed.org/?mno=33825 [Access: October 23, 2017]. doi:10.5455/ijmsph.2013.250420131



AMA (American Medical Association) Style

Joshi K, Sochaliya K, Purani S, Kartha G. Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat. Int J Med Sci Public Health. 2013; 2(3): 659-663. doi:10.5455/ijmsph.2013.250420131



Vancouver/ICMJE Style

Joshi K, Sochaliya K, Purani S, Kartha G. Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat. Int J Med Sci Public Health. (2013), [cited October 23, 2017]; 2(3): 659-663. doi:10.5455/ijmsph.2013.250420131



Harvard Style

Joshi, K., Sochaliya, K., Purani, S. & Kartha, G. (2013) Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat. Int J Med Sci Public Health, 2 (3), 659-663. doi:10.5455/ijmsph.2013.250420131



Turabian Style

Joshi, Krupal, Kishor Sochaliya, Shyamal Purani, and Girija Kartha. 2013. Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat. International Journal of Medical Science and Public Health , 2 (3), 659-663. doi:10.5455/ijmsph.2013.250420131



Chicago Style

Joshi, Krupal, Kishor Sochaliya, Shyamal Purani, and Girija Kartha. "Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat." International Journal of Medical Science and Public Health 2 (2013), 659-663. doi:10.5455/ijmsph.2013.250420131



MLA (The Modern Language Association) Style

Joshi, Krupal, Kishor Sochaliya, Shyamal Purani, and Girija Kartha. "Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat." International Journal of Medical Science and Public Health 2.3 (2013), 659-663. Print. doi:10.5455/ijmsph.2013.250420131



APA (American Psychological Association) Style

Joshi, K., Sochaliya, K., Purani, S. & Kartha, G. (2013) Patient satisfaction about health care services: A cross sectional study of patients who visit the outpatient department of a civil hospital at Surendranagar, Gujarat. International Journal of Medical Science and Public Health , 2 (3), 659-663. doi:10.5455/ijmsph.2013.250420131



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Retraction notice [Dec 03, 2016]
Retraction notice [Mar 02, 2015]
Submission of article [Jul 22, 2012]


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